Terms of Website Use
Last updated: 27 March 2026
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These Terms of Website Use set out the terms on which you may use this website.
1. Who we are
1.1 This website ("Site") is operated by Stanilov Medical Ltd, trading as SML Surgical Care ("we", "us", "our").
1.2 We are a company registered in England and Wales under company number 12440298 and our registered office is at Unit 4 Stirling Court Yard, Stirling Way, Borehamwood, Hertfordshire, WD6 2FX, United Kingdom.
1.3 Our clinic details, contact details and, where applicable, details of our CQC registration and latest CQC rating are available on this Site.
1.4 If you need to contact us about these Terms or the Site, please use the contact details shown on our Contact page.
2. Acceptance of these Terms
2.1 By accessing or using this Site, you confirm that you accept these Terms and agree to comply with them.
2.2 If you do not agree to these Terms, you must not use this Site.
2.3 These Terms apply only to your use of this Site. Separate terms may apply if you book an appointment, enquire about treatment, purchase services, or otherwise engage us as a patient or customer.
3. Other terms that apply
3.1 These Terms should be read together with our:
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Privacy Policy
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Cookie Policy
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Medical Disclaimer
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any patient booking, cancellation, treatment or payment terms that apply to services arranged with us
3.2 In the event of any conflict between these Terms and any patient-specific terms, the patient-specific terms shall prevail to the extent of that conflict.
4. Use of this Site
4.1 You may use this Site only for lawful purposes.
4.2 You must not:
a. use this Site in any way that breaches any applicable law or regulation;
b. knowingly introduce viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful;
c. attempt to gain unauthorised access to this Site, its server, or any server, computer or database connected to it;
d. interfere with, damage, disable or impair the Site or any network or software used in connection with it;
e. use any automated system, software, bot, scraper or similar method to access, extract data from, monitor, copy or harvest content from the Site without our prior written consent;
f. use the Site to send unsolicited communications or spam; or
g. misuse any enquiry form or contact method on the Site.
4.3 We may suspend, restrict or withdraw access to all or any part of the Site at any time if we reasonably believe that these Terms have been breached or where necessary for operational, legal or security reasons.
5. Information on this Site
5.1 The content on this Site is provided for general information only.
5.2 It is not medical advice and must not be relied on as a substitute for consultation, diagnosis or treatment by an appropriately qualified healthcare professional.
5.3 Use of this Site, including submitting an enquiry or requesting contact through the Site, does not create a doctor-patient relationship.
5.4 A doctor-patient relationship will arise only if and when we agree to provide professional services to you and any applicable patient terms and consent processes have been completed.
5.5 If you have concerns about your health, you should seek advice from an appropriately qualified clinician.
5.6 If you believe you may have a medical emergency, you should call 999 or attend A&E immediately. Do not rely on this Site, email or general website forms for urgent or emergency medical help.
6. Enquiries and information submitted through the Site
6.1 You must ensure that any information you submit through this Site is accurate and not misleading.
6.2 General website forms are not intended for urgent communications or for the submission of extensive confidential clinical information unless the Site expressly states otherwise.
6.3 Although we take reasonable steps to protect information submitted through the Site, transmission of information over the internet is not completely secure and is at your own risk.
6.4 Any personal data submitted through the Site will be processed in accordance with our Privacy Policy.
7. Privacy, cookies and marketing
7.1 We process personal data in accordance with UK data protection law and our Privacy Policy.
7.2 Our Cookie Policy explains how we use cookies and similar technologies on the Site.
7.3 Where consent is required for cookies, analytics, advertising technologies or electronic marketing, we will seek that consent separately and in accordance with applicable law. Acceptance of these Terms does not by itself amount to consent for such purposes.
8. Intellectual property
8.1 We are the owner or licensee of all intellectual property rights in this Site and in the material published on it, including text, graphics, logos, photographs, videos, design, layout and software.
8.2 Those works are protected by copyright, trade mark and other intellectual property laws. All rights are reserved.
8.3 You may print off one copy, and may download extracts, of any page from the Site for your personal, non-commercial use only.
8.4 You must not modify any paper or digital copies of materials you have printed off or downloaded, and you must not use any illustrations, photographs, video, audio or graphics separately from accompanying text.
8.5 You must not reproduce, distribute, republish, commercially exploit or otherwise use any content from the Site for commercial purposes without our prior written permission.
8.6 Our status, and that of any identified contributors, as the authors of content on the Site must always be acknowledged.
9. Links to third-party websites
9.1 This Site may contain links to third-party websites or resources for convenience and information only.
9.2 Such links should not be interpreted as approval or endorsement by us of those linked websites or of any information, products or services you may obtain from them.
9.3 We have no control over the contents of third-party websites and accept no responsibility for them.
10. Availability, security and changes to the Site
10.1 We do not guarantee that this Site, or any content on it, will always be available, uninterrupted, secure or free from errors, bugs, viruses or other harmful components.
10.2 We may update and change the Site from time to time, including to reflect changes to our services, users’ needs, business priorities, legal requirements or technical developments.
10.3 You are responsible for configuring your information technology, computer programmes and platform in order to access the Site. You should use your own virus protection software.
11. Accuracy of content
11.1 We make reasonable efforts to keep the information on the Site accurate and up to date.
11.2 However, the content on the Site is provided for general information only and we do not guarantee that the Site or any content on it will be accurate, complete or current.
11.3 Information about services, availability, clinicians, pricing and locations may change from time to time and should be confirmed directly with us before being relied upon.
12. Limitation of liability
12.1 Nothing in these Terms excludes or limits any liability which cannot lawfully be excluded or limited, including liability for:
a. death or personal injury caused by negligence;
b. fraud or fraudulent misrepresentation; or
c. any other liability which cannot be excluded or limited under applicable law.
12.2 To the fullest extent permitted by law, we exclude all implied conditions, warranties, representations or other terms which may apply to this Site or any content on it.
12.3 We shall not be liable for any loss or damage arising out of or in connection with:
a. use of, or inability to use, this Site;
b. reliance on content displayed on this Site; or
c. any virus, distributed denial-of-service attack, or other technologically harmful material that may affect your equipment, software, data or other proprietary material due to your use of the Site or any website linked to it.
12.4 We do not accept liability for any indirect or consequential loss.
12.5 If you are using this Site in the course of business, we shall not be liable for any loss of profit, loss of revenue, loss of business, business interruption or loss of business opportunity.
13. Breach of these Terms
13.1 If you breach these Terms, we may take such action as we reasonably consider appropriate, including immediate, temporary or permanent withdrawal of your right to use the Site.
14. Linking to our Site
14.1 You may link to our homepage in a way that is fair and legal and does not damage our reputation or take unfair advantage of it.
14.2 You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
14.3 We reserve the right to withdraw linking permission without notice.
15. No reliance on information as treatment advice or offer of treatment
15.1 Nothing on this Site constitutes an offer to diagnose, prescribe, treat or provide services without appropriate clinical assessment and agreement.
15.2 Any treatment referred to on the Site is subject to clinical suitability, clinician availability, regulatory requirements, consent, and any separate booking or treatment terms that apply.
16. General
16.1 We may revise these Terms at any time by amending this page. The updated Terms will take effect when posted on the Site.
16.2 If any provision of these Terms is held to be invalid, illegal or unenforceable, that provision shall, to the extent required, be treated as deleted, and the validity and enforceability of the remaining provisions shall not be affected.
16.3 Our failure to enforce any provision of these Terms shall not amount to a waiver of that provision or any other right.
16.4 These Terms are between you and us only. No other person shall have any right to enforce any of their terms under the Contracts (Rights of Third Parties) Act 1999.
17. Governing law and jurisdiction
17.1 These Terms, their subject matter and their formation are governed by the law of England and Wales.
17.2 The courts of England and Wales shall have exclusive jurisdiction, save that if you are a consumer resident in Scotland or Northern Ireland, you may also bring proceedings there if applicable law permits.